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True Skies Support

How can
we help?

A question about your flight, your account, or the app? Start here.

Find an answer

Common questions

A good place
to start.

How do I track a flight?

Open the app and tap the "+" button. Enter a flight number (e.g., AA123) or search by route. The flight will be added to your tracking list with real-time updates.

How do I share a flight with friends?

Open a tracked flight and tap the share button. You can send a link or show a QR code, and your friends add the flight in their True Skies app from either one.

What’s included in First Class?

First Class unlocks unlimited flight tracking, Nervous Flyer Mode, Live Activities support, visa and entry requirements, live exchange rates, Pet Friendly Mode, and live weather radar. Real-time flight tracking, gate, delay, diversion and baggage alerts, the interactive 3D globe, your flight history, and flight sharing are all included for free.

How do I cancel my subscription?

First Class is billed by the store you subscribed through, so it is cancelled there rather than in True Skies. On iOS, open Settings, tap your name, then Subscriptions, choose True Skies and tap Cancel Subscription. On Android, open the Google Play app, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose True Skies and tap Cancel subscription. You keep First Class until the end of the period you have already paid for.

Why is my flight data delayed?

Updates depend on the flight data available to us from our aviation data providers. Some details may arrive late or be missing entirely. Follow your airline’s boarding instructions rather than the app when the two disagree.

How do I delete my account?

Go to Settings in the app → Account → Delete Account. This closes your account and removes your profile, tracked flights, and flight history. You cannot undo it or sign back into the same account. Write to us at info@trueskiesapp.com if you want confirmation once the deletion has completed.

01

Something not right?

Email us with your device model and operating system version, the steps to reproduce the issue, and screenshots if applicable.

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02

An idea for True Skies?

We’d love to hear what would make the app more useful for your next journey.

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